Did You Know Phone Systems Can Die? How It Can Impact Your Business and What You Can Do About It

Posted by Dataprise Digest - Weekly Tech Insight on 9/8/15 8:35 AM

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Did You Know Phone Systems Can Die? How It Can Impact Your Business and What You Can Do About It

Sure, you’ve probably heard that servers have an end-of-life (case in point: the recent Microsoft Windows Server 2003 end-of-life on July 14), but did you know phone systems do, too?

The Avaya-owned Nortel BCM phone system is currently approaching the last phase of its end-of-life cycle. Starting October 1, 2015, Avaya will no longer provide manufacturer’s support for hardware and software. Extended Services Support, if applicable, will continue until October 1, 2018.

If your business is using a phone system, like Nortel BCM, that is approaching its end-of-life, it’s important to understand the risks, migration solutions, and options for future planning.

The Risks

By using a phone system that is approaching end-of-life, you run the risk of not having updates to resolve future product issues. After support ends on a system, product functionality improvements stop as well, including software bug fixes, upgrades, and expansions.

Additionally, spare part inventories will diminish over time, and replacement parts will no longer be manufactured. When inventories are depleted, they’re gone for good. If your system has an issue after end-of-life and needs a spare part that is no longer in stock, you’ll have no choice but to upgrade or replace your system.

Identifying the Right Solution & Making the Migration Happen

The average telephony system integration takes 30-60 days. By being proactive now and determining which phone system best fits your business’ unique needs, you’ll be able to alleviate future chaos from a potential system failure.

Your phone system is the foundation of your business’ internal and external communications. Telephony decisions should not be taken lightly. It’s essential to start your telephony search early and formulate a good, strategic migration plan.

Planning for the future

Determining the migration solution best suited for your business requires an in-depth assessment of your current telephony needs and an exploration of your future business plans. This assessment is also a golden opportunity to ensure your telephony solution aligns with your business’ needs.

Don’t know where best to begin? The telephony experts at Dataprise can help you assess different solutions, migrate effectively and productively, and ensure the solution aligns with your business needs. Contact us today for more information.

Topics: telecom