Outsourcing the Help Desk: Choose Wisely

Posted by Dataprise Digest - Weekly Tech Insight on 10/28/14 8:00 AM

Outsourcing the Help Desk: Choose Wisely

Help Desk ServicesAccording to data from Research and Markets, the Help Desk Outsourcing market in North America is expected to grow steadily through 2016, in large part thanks to reduced operational costs. From cloud computing to improved network throughput, technology now supports real-time 24/7 support desks with tempting promises of improved ROI.

But not all help desks are created equal. Choose wisely and IT problems get solved more quickly and with less employee frustration; choose poorly and the help desk becomes a hindrance. Here are seven essential factors of the ideal help desk.

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Topics: Outsourced IT, Service Desk/Help Desk

8 Reasons a Solid IT Department is Essential to Business Growth

Posted by Dataprise Digest - Weekly Tech Insight on 10/14/14 8:00 AM

8 Reasons a Solid IT Department is Essential to Business Growth

 

IT Business GrowthWhen it comes to budgeting, IT is often seen as a necessary evil to many CFOs and COOs. However, by lacking a solid foundation in IT, business leaders are surrendering key competitive advantages and slowing the growth of their own companies. Understanding technology is a crucial factor in business performance - here are eight reasons for creating and maintaining a strong IT department:

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Topics: Managed Services, Outsourced IT

Why the Agile Approach is the Best Way to Manage Your Next IT Project

Posted by Dataprise Digest - Weekly Tech Insight on 9/30/14 8:00 AM

Why the Agile Approach is the Best Way to Manage Your Next IT Project

Agile approach

The digital world has always benefited from innovation. The agile methodology to IT management is just one of the latest examples in this trend. For many pundits, this approach promises to revolutionize the way IT projects are executed. The agile methodology began in the software development field in the late 1990s and early 2000s. At the time, developers typically created a finished software product in one go, and then fixed bugs as they were discovered.

Agile development, on the other hand, emphasized rapid incremental product creation. This involved dividing projects into components, or "sprints,” each of which could be finished quickly. Individual sprints were considered finished products in their own right. As a result, software could be ready for release much quicker. These products often had fewer bugs and new features added regularly after launch. In IT management, the agile methodology functions very similarly. Large technology projects are broken down to their base components. Each component is a finished product on its own, but also fits into the greater whole. While this may seem more like a technical distinction than a major change, it actually has significant implications for managing IT projects.

 

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Topics: Outsourced IT, Technical Project

6 Features That Make an MSP Change Worthwhile

Posted by Dataprise Digest - Weekly Tech Insight on 9/23/14 8:00 AM

6 Features That Make an MSP Change Worthwhile

Change MSP

For many small and mid-sized companies, a partnership with a managed service provider (MSP) can seem like a freight train: inevitable, too big to divert, and disastrous if it gets derailed. This "too big to budge" mindset forces many companies into maintaining vendor relationships that have either stopped being beneficial or were not that beneficial to begin with. Switching to a different MSP can seem like a massive proposition. However, these six features can help a company's IT infrastructure enough to offset any costs that come along with the switch.

 

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Topics: Managed Services, Outsourced IT

4 Top Benefits of Outsourcing your Help Desk

Posted by Dataprise Digest - Weekly Tech Insight on 8/26/14 8:00 AM

4 Top Benefits of Outsourcing your Help Desk

Help Desk Tickets

Organizations that field help desk or customer service requests are painfully aware of the huge drain it can have on the operational budget. Building an in-house help desk team requires a large amount of overhead and resources that can take away from the bulk of your company's revenue-generating operations. A better option for many small to mid-sized companies is to outsource their help desk operations to a managed services provider (MSP) that is already set up to handle large-volume calls and questions related to your company's technology or services. Here are four benefits that make outsourcing your help desk a viable option to consider.

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Topics: Outsourced IT, Service Desk/Help Desk

Should Your Small Business Choose a Larger MSP?

Posted by Dataprise Digest - Weekly Tech Insight on 8/12/14 8:00 AM

Should Your Small Business Choose a Larger MSP?

Should you choose a large MSP?Small businesses often feel that they need to look for vendors that are similar in size to them. When many small business owners go shopping for a managed service provider, they often write off large companies immediately. This usually comes with many justifications: "We can't afford them anyway", or "They won't care about a business as small as mine", or even "They don't understand the needs of a small business." While we can't speak about other fields, in the MSP arena nothing could be further from the truth.

There are many good reasons to go with a smaller provider for your managed service needs; however, most of them are just as true at large MSPs. In fact, there are a lot more advantages to going with a larger MSP than a smaller one. Not only will you get a much higher level of service with a larger MSP, you will also get more personal and individualized service.

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Topics: Managed Services, Outsourced IT

5 Ways a vCIO Can Make Your Company More Efficient

Posted by Dataprise Digest - Weekly Tech Insight on 7/29/14 8:00 AM

5 Ways a vCIO Can Make Your Company More Efficient

vCIO working efficentlyThe push to outsource IT infrastructure from companies has often been characterized in terms of technicians and engineers, workstations and servers. More recently, however, the push for a more efficient and proactive IT management paradigm has led many companies, especially small and mid-sized ones, to consider outsourcing their technology needs all the way up to the top. This has led to the creation of the vCIO, or virtual Chief Information Officer. This position helps companies that can't necessarily afford another full-time C-level executive be able to compete on an equal playing field with much larger organizations. Here are five benefits of hiring a vCIO for your business:

 
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Topics: Managed Services, Outsourced IT

The Ins and Outs of Outsourcing

Posted by Dataprise Digest - Weekly Tech Insight on 7/15/14 8:00 AM

The Ins and Outs of Outsourcing

super_heroThe last few decades have turned efficiency into the must-have virtue for growing companies. The quest to get more out of less has led many businesses to look at outsourcing tasks and departments that don't fit within their core functions. One area where outsourcing continues to make a huge difference is IT management. Growing businesses of all kinds have enough on their plates managing their revenue generating activities, so it makes sense to try to move as much of the non-revenue generating tasks away from in-house departments as possible.

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Topics: Managed Services, Outsourced IT

5 Tips for Managing a Move to the Cloud

Posted by Dataprise Digest - Weekly Tech Insight on 5/28/14 4:58 PM

5 Tips for Managing a Move to the Cloud

Day after day, more growing businesses are feeling comfortable moving all or part of their IT operations to the cloud. Advances in security, usability, and added features are driving aMoving to the cloud strong migration towards outsourced services. However, moving to the cloud isn’t an easy feat for an organization to pull off. Doing so requires a high degree of detail management, coordination, and planning, and can easily go wrong if that attention isn't given. Still, the advantages of relocating some of your functions to the cloud far outweigh the difficulty making it happen. In fact, with good planning and management, the transition can be entirely painless and seamless. To help your business get started, here are five tips for managing your company’s cloud-bound move.


1. Decide What Services You Want to Move to the Cloud

Not everything your organization does needs to be moved to the cloud, nor does everything need to be moved at the same time. The best place to begin a cloud migration is to identify a small group of services that make the most sense to migrate, and start there. Usually, the more invisible a service or function is, the easier the migration will be. Using that logic, it makes sense to get your feet wet with behind-the-scenes services that can be moved without causing major disruption, like data backups or hosting.

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Topics: Cloud, Managed Services, Outsourced IT, How-To

Pros and Cons of Outsourcing your IT

Posted by Dataprise Digest - Weekly Tech Insight on 4/24/13 10:57 AM

Pros and Cons of Outsourcing your IT

Business owners are continuously searching for alternatives to cut costs and improve efficiencies, especially in today’s unstable economy. Outsourcing work is one such solution to help cut costs. Marketing, accounting, recruiting, and IT are only a few examples of business operations popularly outsourced today, and IT is one of the most commonly outsourced departments.  Cubist+Retro+Modern+Wall+Clock+in+Turquoise

Contrary to the stereotype, outsourcing simply means moving a process to an external organization or person, not necessarily overseas to Asia or India. Typically, you’ll find the modern workplace is made up of a combination of permanent full-time employees and consultants, independent contractors, or freelancers.

Outsourcing is an attractive option for businesses that want to cut costs, don’t have the expertise in-house, or simply don’t have the time to manage specific aspects of their organization. And like most decisions in business, evaluating the pros and cons will help you understand the best solution for you.

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Topics: Managed Services, Outsourced IT