Enterprise Mobility Management
A new generation of devices, applications and increasing network capacity has made employees and customers more mobile then ever. Like anything else, challenges accompany the adoption and management of mobility, but the benefits are just unsurpassable. I find that embracing mobile technology unleashes a whole new level of productivity, collaboration, innovation and competitiveness for business that was never before possible.
As of right now, over 32% of employees rely heavily on more than one mobile device during the workday1 and about 47% of enterprises have changed their corporate guidelines to accommodate new devices2, so it’s safe to say that this trend isn’t going anywhere.
Hundreds of devices and well-developed broadband technologies and services are responsible for the emergence of ‘Mobile workers,’ people who spend at least ten hours a week away from home or a main place of work. These types of employees typically find themselves working on customers’ premises, business trips, or somewhere in the field, and the complexities surrounding their need to have access to information at all times and places is unavoidable.
With countless devices coming into the workforce in the pocket of the consumer, the challenge is meeting the users’ demand for a personalized and efficient work experience, while providing a manageable, secure, and supportive environment. For the mobile worker it’s about being able to access and share information in the quickest, simplest and most secure way.
I myself once came to a crossroads when deliberating about how to manage this mobile movement at Dataprise, but as a leader of a growing technology company primarily focused on IT support it was obvious that harnessing the power and energy of mobility would ultimately fuel our business goals – allowing us to better serve our customers.
4 distinct phases of Enterprise Mobility3:
- Informal: as the name states, no formal process is in place and most initiatives are personal efforts or based on requests from various executives.
- Silos: in phase two, different divisions plan and execute separate initiatives that may overlap.
- Coordinated: in this phase, enterprise standards exist but divisions are free to plan and execute their own initiatives, as long as the initiatives adhere to the company standard.
- Integrated: in the final phase, initiatives are based on a formal enterprise strategy and roadmap. Initiatives are planned, executed and monitored centrally.
Many companies are stuck in phase two trying to coordinate a solid plan. What’s important to understand is that virtual working is fundamental to get ahead in business today, so don’t ignore it because the road is a little bumpy. My advice to you is to embrace mobile technology, create a plan to help your business reach it’s highest potential and encourage a productive work environment by providing your staff with the best tools so they have access to the people they need, even when they’re out of the office.
1The Mobile Workstyle [Infographic] (2011). Retrieved October 15, 2012 from http://blog.gist.com/2011/08/09/the-mobile-workstyle-infographic/
2Inside the Mobile Enterprise (2011). Retrieved October 15, 2012 from http://mobile-workforce-project.ipass.com/reports/mer/infographic
3The Four Phases of Enterprise Mobility (2012). Retrieved October 15, 2012 from http://www.forbes.com/sites/maribellopez/2012/09/27/the-four-phases-of-enterprise-mobility/